We send bulky items like surfboards by courier using Pack & Send. Pack & Send use different couriers including Couriers Please, TNT Express and Fastway depending on your location. We'll send you confirmation and a tracking number when your order ships so you'll know when to expect it.
We send everything that's not bulky by Sendle wrapped snuggly in compostable packaging from Better Packaging Co. Sendle deliveries are 100% carbon offset. It's just like Australia Post but better. We'll send you confirmation and a tracking number when your order ships.
Cheer will send your wetsuit directly to you via Australia Post. You'll receive a confirmation email and tracking details directly from Cheer when your order is on the way.
WAW will send your wetsuit directly to you, but you'll receive a confirmation email and tracking details from us when your order is on the way.
Unfortunately Sendle and Pack & Send don't deliver to Australia Post owned parcel lockers and PO Boxes, but both providers have a network of pick up and drop off locations around Australia.
Sendle can deliver to a network of news agents and convenience stores, some BP service stations and 7/11's, and POPStores and POPStations. Find a Sendle delivery location near you.
If you miss a delivery or would simply prefer to pick up your surfboard from a depot, Pack & Send delivery locations are located across Australia.
We use Sendle because they're a great service provider, but also because they're Australia's first 100% carbon neutral delivery service. Learn more about Sendle's past and present carbon offset programs.
All small orders are packaged in plastic free, compostable packaging from the Better Packaging Co. - a company committed to reducing plastic waste through sustainably packaging solutions.
If you're local, by all means you can pick your order up from us and save a few dollars on shipping. You will need to contact us by email to arrange this - preferably 2-3 days in advance.
Customer service hours are 9am to 5pm Monday to Friday. We can arrange an after hours or weekend collection in Ocean Grove with enough notice if a member of the team is available.
MOST uses three checkout options:
We don't see or store your credit card information, but Shopify will keep your card details on file if you choose to allow it to 'for faster checkout'. You'll see this option when you complete your payment using Shopify checkout.
Surfboards and wetsuits can be expensive, so we offer Afterpay to help you split the cost over 4 fortnights. Afterpay is a fantastic service if you use it responsibly. Please only use Afterpay if you can afford the repayments - Afterpay charge a penalty for late payments and it may affect your credit rating! Understand how Afterpay works.
If you've received a faulty or damaged item, we're sorry! Email us with your order number and details about the fault and we'll provide you with return to sender info so we can get you a replacement.
Unfortunately we can't refund or replace your order if you've decided you no longer want it. We're a small business and just can't afford to.
If you make or distribute a product that you think would be a good fit for us, read about our standard. We use this as an assessment criteria of sorts. If you're confident your product ticks the boxes, we're happy to have a conversation.
We'll do our best to get back to you as soon as possible.